Gift Vouchers
Gift Vouchers was created on 24 Jan 2010 and last modified on 08 Oct 2015.
Gift Vouchers are a convenient way of sending an instant gift. They are redeemable against the entire range of products on the OG Games website.
How do Gift Vouchers work?
OG Games Gift Vouchers are sent to the recipient via email. The voucher contain a unique code which is entered at the checkout to pay or part pay for your purchase. Gift Vouchers can be sent directly to any person with an email address. Alternatively you can send the Gift Voucher to your own email address, allowing you to print it out and hand it to the recipient personally. The recipient must have an email address and a valid credit/debit card in order to open a OG Game account and redeem the voucher. If you receive a Gift Voucher, make sure you save the email or keep a record of the code to enable you to redeem it.
Are the Gift Vouchers available for use on all products?
No, Gift Vouchers can be redeemed on any item at OG Games except for other Gift Vouchers, Postage and Unseen Lerker purchases.
How do I buy a Gift Vouchers for someone?
Buying is simple, click here to purchase a Gift Voucher now.
How are the vouchers delivered to the recipient?
The vouchers are delivered to the recipient by email only. They contain a voucher code which is entered at the checkout to redeem the value of the Gift Voucher against the value (or part value) of the purchase.
Can I print the voucher off and give it to someone as a present or forward the voucher email?
Yes, because the vouchers are transferable, you can give the voucher to someone else. You can also forward the voucher to another email address. In order to redeem the voucher, the final recipient must have an email address and a valid credit/debit card.
What denominations can I buy Gift Voucher in?
You can buy Vouchers in any denomination from £5 to £100.
Can I cancel a Gift Voucher I've bought?
Unfortianatly we do not give refunds on Gift Vouchers.
I have purchased a Gift Vouchers but the recipient hasn't received it
Normally Gift Vouchers are delivered within one hour, however at busy periods it can take up to 24 hours. Be sure that the recipients email address is correct and that they are allowed to receive HTML emails. Some HTML emails will automatically go into a 'Junk Mail' folder so if nothing is received please check this folder. If 24 hours has passed and the Gift Vouchers is not in the 'Junk Mail' folder then you should then contact Support
Do I have to be a OG Games customer already to receive a Gift Voucher?
No, you don't but you need to register for the first time when you redeem your Gift Voucher.
How do I redeem a Gift Voucher that I've received?
It's simple to redeem a Gift Voucher, which can be done during the checkout process. Add the product(s) you want to your shopping basket by pressing the “Add to cart" button. Click “Checkout" when you are finished shopping and you will be presented with an option to redeem your Gift Voucher after signing in or registering.
What products can I redeem Gift Vouchers on?
Gift Vouchers can be redeemed on any of the products that are listed on the OG Games website.
Can the Voucher being used be redeemed against more than one product in the same purchase?
Yes, you can redeem the Gift Voucher against more than one product.
What are the expiry dates on the Vouchers?
Gift Vouchers expire one year after the date they are issued. The expiry date is listed on the Gift Voucher email.
What happens if the Gift Voucher value is higher than the price of the product(s) I'm buying? Do I get "change?"
Yes, we will email you a new Gift Voucher to the value of the remaining funds you have after you check out. Ensure that you keep the new Gift Voucher email you receive safe as it is not stored in your account.
What happens if the value of the Gift Voucher I have received is lower than the price of the product(s) I'm buying?
The balance can be paid by credit/debit card.
I have been sent a Gift Voucher but it hasn't arrived
Gift Vouchers normally take one hour to be delivered, but at busy times it can take up to 24 hours. It is worth checking your junk mail folder to ensure that it hasn't been inadvertently filtered as junk email. If you still have not received it please ask the person who purchased the Voucher to contact Customer Support.
I have not received my change Voucher
Be sure to check your junk mail folder and settings to ensure that it hasn't been inadvertently filtered to your junk email folder. If you still have not received it you should contact Customer.
What do I do if I've lost my Gift Voucher Email?
If the Voucher has not been used the person who purchased the Voucher needs to contact Customer Support.
What do I do if I've lost my change Voucher email?
If the Voucher has not been used then you will need to contact Customer Support.
Can I obtain a refund on a Gift Voucher I've received?
No, refunds cannot be given on Gift Vouchers.
What can I do if I've forgotten to apply a Gift Voucher I have, to an order I have already placed?
Unfortunately, you cannot amend your order to add a Gift Voucher once you have placed it.
If I cancel an order which was paid for using a Gift Voucher (either in full or in part) what happens?
You will receive an email with a new Gift Voucher code for use with a future purchase.
Can I use a promotional "Discount Coupons" I have at the same time as a Gift Voucher?
No, this is currently not possible.
